Contact Bonny Blooms

The best (and only) way to contact Bonny Blooms is through the website chat.

Why website chat?

Because it works.

Bonny Blooms is a small breeder-directed operation. Most days I'm somewhere between the dahlia field, the breeding garden, the greenhouse, the grow room, or driving a tractor. If I'm not doing one of those things, I'm probably writing.

Website chat keeps every conversation attached to your order. Nothing gets buried in endless email threads, lost in spam folders, or scattered across multiple platforms. It also allows me to see your order history, making it much easier to help you.

Please allow a day or two for a reply. During shipping season, new releases, or harvest, it may take a little longer. I'm usually outside growing dahlias rather than sitting behind a computer.

Email?

I don't use it.

Modern email has become little more than spam, phishing attempts, newsletters, and conversations that disappear into junk folders. Genuine customer emails get buried, my replies often end up in your spam folder, and long email chains become impossible to follow.

Website chat solves all of those problems, so that's where customer support happens.

Can I call?

No.

I almost never answer my phone.

Most days I'm operating tractors, loaders, mowers, or other equipment where stopping to answer a phone simply isn't practical or safe. Even when I have my phone with me, I rarely look at it.

If you're looking for immediate responses, Bonny Blooms probably isn't the right nursery for you.

Facebook or Instagram?

Almost never.

I spend very little time on social media these days. Customer support is not provided through Facebook or Instagram.

If I happen to reply, you either got lucky and I saw your message... or I know you in real life.

Please use the website chat.

I have a question about growing dahlias.

There's a good chance the answer is already in my book.

I wrote it because many of the same questions come up every season, and I'd rather spend my time breeding new dahlias than typing the same answers hundreds of times.

Respect Matters

Running a small farm means I spend much of my day operating tractors, loaders, mowers, chainsaws, and other equipment that demands my full attention. The last thing I need is replaying an abusive customer interaction while working around machinery.

If something has gone wrong, please contact me through the website chat. I’ll always do my best to resolve genuine issues fairly. Plants are living things, mistakes can happen, and respectful conversations solve almost every problem.

What I won’t tolerate is abusive, threatening, dishonest, manipulative, or harassing behavior. That includes personal attacks, intimidation, attempts to obtain refunds through threats, or choosing to publicly criticize the business before giving me a reasonable opportunity to resolve the issue directly.

If that happens, our business relationship ends immediately. Any guarantee is void, future orders will be refused, and you may be permanently prohibited from purchasing Bonny Blooms varieties, including those sold through future licensed growers or retail partners.

Life is too short, and there are plenty of wonderful customers I’d rather spend my time helping. Please treat me with the same courtesy and respect that you would expect in return.

Be kind. I'll do the same.