Tuber Guarantee

 

Please note that many tubers are shipped dormant (without a visible eye) particularly during the early shipping periods of March & early April.

 

All our dahlias are guaranteed to sprout. It is the responsibility of the customer to manage the growing conditions. Customers have 30 days from receipt of their order to reach out with an issue. We send same season replacements out in situations where a tuber fails to sprout. There are a few things that will void the guarantee though:

 

  • Photos are required to show us the problem. No photo, no guarantee.

 

  • Dahlias planted out before sprouting can’t be guaranteed as we can’t be responsible for the weather and all the critters nibbling the tubers and sprouts.

  

  • Contact has to be made within 30 days of receipt of the order - it can simply be a quick and friendly email with a photo sighting any concerns.

  

  • Cutting or altering the tuber will void the guarantee

 

If your dahlia grows into a beautiful plant, then blooms out a flower that you didn’t order, please reach out to us and we’ll help you ID it and send out the correct variety the following season.

 

Although many books and blogs say that dahlias are an easy plant to grow, we would regard them as an intermediate garden crop that requires a certain degree of gardening knowledge and experience to grow successfully.

 

Any tuber that is planted outdoors in garden soil or in a pot before the tuber has broken dormancy and produced an eye or sprout, cannot be guaranteed.  This is simply because there are too many factors that can affect the tuber. 

 

Dahlias are at their most vulnerable when sprouting from tubers in the Spring. Rodents will nibble at tubers, slugs and snails can eat the eyes as they emerge or decimate young plants, even cats and dogs can accidentally dig them up when digging around in the garden. Environmental factors such as weather, drainage, light availability, irrigation also have to be considered by the customer when selecting a time and a location to plant their dahlias. The customer is solely responsible for any damage that occurs in their garden due to pest, or environmental factors. Therefore, it is important for the customer to document the condition of the tubers on arrival and before planting out as both pictures will be required for the guarantee and a replacement. 

 

We recommend that all tubers are started indoors so that eyes/sprouts are visible before planting out. This enables the customer to have more control over the success of the dahlia. Customers with multiple varieties will also learn that different varieties sprout at different speeds and patience is required with some more than others.

 

Any other concerns with tubers or plants should be emailed to us with images by October 1st of the growing year to help us resolve any issues and arrange credit or replacements for the following season.

 

Our farm is a breeding farm that is not open to the public, and where new varieties are bred and evaluated. Therefore we have very strict handling and care procedures to ensure the health of our crops. 

 

 

 

Customer Conduct Policy

We value respectful and constructive communication with our customers. To ensure a positive experience for everyone, we kindly ask that all feedback or concerns be addressed directly with us before posting on social media. Our team is dedicated to resolving any issues promptly and fairly. Please note that we reserve the right to refuse service, cancel orders, or deny guarantees if a customer engages in disrespectful behavior toward our staff or disregards this policy.

 

 

Receiving your dahlia tubers and tips for breaking dormancy.

  1. Open your tubers immediately upon arrival and inspect for damage.  A viable dahlia from Bonny Blooms will have a tuber at least the size of a AA battery as well as some crown material.  It is from this crown material that the tuber’s “eyes” will sprout.  Please photograph your tubers and any eyes or sprouts that they might have with your smart phone/device.  Please don’t worry if a sprout as broken off in transit- another sprout (or two) will grow in its place.
  2. At this point in the year many tubers will arrive with active eyes and/or sprouts.  However, Spring in the Pacific Northwest can be cool and some tubers are a little slower at coming out of dormancy. We recommend starting your tubers indoors and planting outside once the soil has reached 60 degrees and there is no danger of frost or extremely wet weather in the near future.  We like to start ours in Tupperware containers in a nice warm location such as the top of the fridge or on a heat mat under grow lights with a moist paper towel to provide some humidity.