Tuber Guarantee

 

Dahlia Tuber Guarantee

Every dahlia tuber sold by Bonny Blooms is guaranteed to be viable and capable of producing a healthy plant under suitable growing conditions.

If you believe a tuber is blind (fails to produce an eye or sprout), you must contact me within 30 days of delivery through the website chat only. Guarantee claims submitted by email, social media, phone, product reviews, or third-party platforms will not be accepted.

Because tubers are living plant material, guarantee claims require documentation so I can distinguish genuine viability issues from damage or environmental factors that occur after delivery.

To submit a claim, please provide:

• Photographs of the tuber as received before planting.
• Photographs showing the tuber after an appropriate period of attempting to break dormancy.
• Your order number.

If requested, the tuber must be returned to Bonny Blooms at the customer’s expense before any replacement, refund, or store credit will be considered. Returned tubers allow me to verify the claim and continue evaluating the health and performance of my breeding stock.

The Guarantee Does Not Cover

The guarantee is automatically void if:

• The tuber is planted outdoors before an eye or sprout has developed.
• The tuber has been cut, divided, damaged, or otherwise altered after delivery.
• Damage results from weather, frost, excessive moisture, drought, poor drainage, rodents, slugs, insects, pets, wildlife, disease, or other environmental conditions beyond my control.
• The tuber has been forwarded or shipped outside the United States.
• The customer requested shipment outside my normal shipping season.
• The customer publishes a negative review, social media post, or other public complaint regarding a guarantee issue before first contacting Bonny Blooms through the website chat and allowing me a reasonable opportunity to review and resolve the matter.
• A guarantee claim is submitted through any channel other than the website chat.

Customers who choose to pursue public complaints before seeking resolution directly with Bonny Blooms forfeit this guarantee and may no longer be eligible to purchase Bonny Blooms varieties, including those offered through future licensed growers or retail partners.

Customer Conduct

Bonny Blooms reserves the right to refuse service, deny guarantee claims, or cancel future orders where customer conduct is abusive, threatening, dishonest, manipulative, harassing, or otherwise unreasonable.

Guarantee decisions are made solely by Bonny Blooms based on inspection, documentation, and my breeding records.

Incorrect Varieties

If a tuber grows into a healthy plant that flowers as a different variety than ordered, please contact me through the website chat. I’ll work with you to identify the variety and, where appropriate, arrange a replacement or store credit for the following season.

Growing Recommendations

Dahlias are often described as easy plants, but I consider them an intermediate garden crop. For the greatest chance of success, I recommend starting tubers indoors until an eye or sprout is visible before planting outdoors. Different varieties naturally emerge at different speeds, and patience is often rewarded.

Please photograph your tubers when they arrive and again before planting. Those photographs become an important part of any guarantee claim.

International Shipping

This guarantee applies only to tubers shipped within the United States. Any tubers forwarded internationally by the customer automatically void the guarantee.

I stand behind the dahlias I breed, and this guarantee exists because genuine mistakes can occasionally happen with living plants.

All I ask is that if something doesn’t seem right, you contact me first through the website chat and give me a reasonable opportunity to inspect the issue and make it right. Most problems can be resolved with a respectful conversation.