Order Terms & Conditions
Before You Purchase
Bonny Blooms is a single-person, breeder-direct operation offering dahlias in limited quantities. From June 2026 all tubers are bred, grown, packed, and shipped by one person. By placing an order, you acknowledge that you have read and agree to the terms below.
Shipping
- Tubers ship only when conditions are safe for transit, as determined solely by Bonny Blooms.
- We do not offer early shipping under any circumstances.
- We do not hold, delay, or adjust shipments for vacations, requested dates, or personal scheduling.
- We do not combine separate orders.
- Shipment may be delayed if weather or transit conditions could compromise tuber quality.
- All shipping schedules are determined exclusively by Bonny Blooms.
Service Area
We reserve the right to cancel orders shipping to regions where weather, seasonal conditions, or other factors make successful establishment unlikely. Orders canceled for this reason will be refunded in full. This refund constitutes the sole remedy available for such cancellations.
Customer Communication
Website chat is the exclusive method of customer support. Keeping all communication within website chat ensures that every conversation remains linked to your order record.
During the annual shipping season, website chat is reserved for order-related issues only. Questions regarding shipping dates, estimated delivery windows, or general dahlia care may not receive a response during this period so that all available time can be devoted to packing and shipping customer orders.
Bonny Blooms operates a single annual shipping season. Refund requests, disputes, and other non-urgent administrative matters may not be reviewed until shipping operations have concluded.
Bonny Blooms does not provide customer support by email, Facebook, Instagram, or any other platform. Messages sent outside website chat are not monitored for customer support, will not receive a response, and do not establish a support record.
Order Acceptance & Refusal
Orders identified as high risk by Shopify’s fraud detection system, or placed by customers with a documented history of chargebacks, may be canceled and refunded without prior notice. Bonny Blooms reserves the right to make this determination at its sole discretion.
We reserve the right to cancel any order involving suspected fraud, the improper use of chargebacks, abusive or threatening behavior, unreasonable demands, or known social media harassment directed toward Bonny Blooms, its representatives, or other dahlia growers.
Bonny Blooms further reserves the right to refuse or cancel any order, and to decline future orders, from any customer whose conduct is inconsistent with these Purchase Terms & Conditions or our Terms of Service.
Customers are expected to contact Bonny Blooms through website chat to allow us a reasonable opportunity to address any order issue before initiating a payment dispute or chargeback. Failure to do so may result in cancellation of current or future orders where permitted by law.
Bonny Blooms reserves all rights available under applicable law to pursue legal remedies in cases of suspected fraud or the improper use of chargebacks.